Shipping Time:

• Our treats are all handmade to order, so please allow 2-4 days for processing.
• For urgent situations, please contact us for expedited processing.

Ontario Shipping fee:

Below $49: $10

$50-99: $5

$99+: Free

After-sales Policy:

• Due to the unique nature of pet treats, returns or exchanges are only accepted in the case of quality issues.
• If there is a quality problem, we will cover the return shipping costs for reflection on our end.

Feeding Guidelines:

• When feeding for the first time, start with a small amount to prevent intolerance or allergic reactions.
• We recommend feeding to cats and dogs over three months old.
• Treats are not intended to replace regular meals, so please avoid overfeeding and ensure an adequate supply of water is available.
• Some pets may have allergies or intolerances to certain ingredients (e.g., pets with egg or lactose intolerance should avoid purchasing egg yolk treats).

Storage Instructions:

• Please store the sealed products in a cool, dry place at room temperature.
• Due to the absence of preservatives, most products should be consumed within three months. Specific shelf life details can be found in the product descriptions.

We hope to spend every day happily with our furry companions! ❤️

发货时效：

• 我们的零食均为纯手工制作，下单后即时制作，因此需要2-4天的时间处理。
• 如有特殊情况，请联系我们以加急处理。

安省邮费：

$49以下：$10

$50-99: $5

$99+：免运费

售后政策：

• 由于宠物零食的特殊性质，除非产品存在质量问题，否则不接受退换货。
• 若产品存在质量问题，我们将承担退货运费，以便我们进行反思。

喂食指南：

• 首次喂食时，请少量试喂，以防出现不耐受或过敏等症状。
• 建议三个月以上的猫狗食用。
• 零食并非主食，请勿过量喂食，并确保同时提供充足的水源。
• 部分毛孩子可能对某些食材过敏或不耐受（例如蛋黄或乳糖不耐受的家长请勿购买蛋黄溶豆）。

储存方法：

• 请将产品密封存放在室温、干燥、阴凉处。
• 由于未添加防腐剂，大部分产品请在三个月内食用完毕。具体保质期请参考各产品详情。

希望我们能在毛孩子的陪伴下，每一天都过得开心！❤️